Account Management

Account Login

To login to your Catapultian Account, click the “Login” button. This button is located in the top right corner of the header on every page.

This button opens the Catapultian Login Form where we request the email address you used to create your account and your password. After completing this information, clicking “Login” will authorize entry to your account.

Password Management

You may change your password by clicking on your name in the top right corner of the screen and then selecting the My Account button from the dropdown menu.

On the My Account page, navigate down to the Change Password Form.

Your new password must be a minimum of 8 characters long, have at least one (1) uppercase letter, at least one (1) lowercase letter and at least one (1) number in new password field. After typing the password a second time, clicking the “Update profile” button will change your password.

Privacy Settings

You may control the information charities are able to see about you when you make a donation by clicking on your name in the top right corner of the screen and then selecting the My Account button from the dropdown menu.

By default, charities will be able to see your first and last name after you’ve made a donation to them. Feel free to update these privacy settings by selecting / de-selecting the associated box.

Logging out

You may logout of Catapultian by clicking on your name in the top right corner of the screen and then selecting the Logout button from the dropdown menu.

Password Recovery

If you forget your password, you may recover it with the “Lost your password” link at the bottom of the Login Form. After clicking the link, you will be directed to a page that asks for your email address. After entering your email address, select the “Reset” button.

An email will be sent to you with a link to reset your password. You should follow this link from your email. It will direct you to a page that will allow you to enter a new password.

After resetting your password with this process, you may login with the new password.